Sniffing out the Details…

Thank you for considering What Gall Design & Marketing as your design and marketing partner. Working with a new organization sometimes prompts a few questions. Because our customers are important to us, we have addressed some of these questions to give clarity to our process.

Initial Consultation
Deposit
After Being Assigned The Business
Additional Expenses
Initial Proofs
Printing
Approvals
Killed Jobs
Spec Work
Ownership

INITIAL CONSULTATION
After your initial consultation (at no cost), I will assess your design needs and present a written estimate. The subjective nature of graphic design/ illustration/writing/web design/logo design does not permit firm bids or quotes. However, I do adhere as closely as possible to this estimate unless an assignment changes or the client has gone over the estimated number of alterations.     BACK TO TOP

I will try to alert you at the point it is evident that the project will go over the estimate. We base our estimates upon an hourly rate of $125 for design and marketing services. Clients find the services to be creative as well as quite efficient with their money.     BACK TO TOP

DEPOSIT
Work proceeds upon receipt of a 50% deposit and a signed estimate. Subsequent meetings and client alterations from originally estimated work are considered part of the billable time. If the job takes more than 2 weeks, you will be invoiced for the time through that date. The balance is due upon completion of the job.
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AFTER BEING ASSIGNED THE BUSINESS
After you have decided to work with What Gall! Design & Marketing, you will meet with Colleen again for an information-gathering meeting. Feel free to bring a staff member with you. I am interested in scheduling, budget, target audience, specifications and your preferences in style. Please bring with you any photos, logos, and text that we need to incorporate into your marketing piece.
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ADDITIONAL EXPENSES
Additional expenses may include courier services, overnight delivery, copy writing or editing, client alterations over original estimate, CDs, photography, and/or illustration. I will try to alert you at the point it is evident that your project will go over the estimate.     BACK TO TOP

INITIAL PROOFS
Creative work cannot always be produced in a flash. We will need to schedule your job into our workflow in an orderly fashion. Depending on the job’s complexity, we normally ask for at least two weeks to turn around the first draft after we have received everything from you. If you have a rush project or tight deadline, we may be able to accommodate you, but keep in mind the pricing may change.     BACK TO TOP

PRINTING
We prefer that you allow us to handle your project through the final printing/production stage. We oversee the entire process to get the best possible results. What Gall! has on-going relationships with many printers and we choose a printer not only for economy but for their expertise and quality of work. We cannot be held responsible for the quality and reproduction of printing we don’t supervise.     BACK TO TOP

APPROVALS
We try to make certain all information in your job is correct. It is, however, the responsibility of the client to review all material before printing or publishing to verify its accuracy. We want your marketing materials to be perfect, therefore we ask you to take extra time reviewing your proofs.     BACK TO TOP

CONFIDENTIALITY
To protect your intellectual property, we are happy to agree to and/or sign confidentiality agreements with any client.     BACK TO TOP

KILLED JOBS
If you have contracted with us to do a job and midway through the job, you decide to cancel the assignment, you will be responsible for paying What Gall! Design and Marketing for the time put into the job thus far. You will be charged our normal hourly rate for all hours after the initial consultation. The client is financially obligated for all work done, whether or not it is used.
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SPEC WORK
Please do not ask us to do speculative work. The reputation of What Gall! Design & Marketing is solid and our portfolio speaks for itself, allowing the client to decide if What Gall! is the right agency for the job.     BACK TO TOP

OWNERSHIP
Although the law specifies the rights of the artwork remains with the artists, we want our clients to be the final owners. Therefore, after full payment of the job, the rights of the final files and final product are transferred to you, the client. The only exception is with rights protected photography or illustrations which remain with the author. A copy of your file can be given to you on a CD. Additionally, should you need your files distributed to other parties over a period of time, we will charge on an hourly basis, accumulating time spent on these tasks until reasonable to bill out.
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